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 BT - Openzone welcome letter |
Welcome to a wireless world | |
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When you sign up for a BT service, they say hi. Customer satisfaction is an issue of
almost religious importance to BT. So if you sign up with a new service,
such as the new, wireless Internet access service, Openzone, they like
to welcome you with a letter that's friendly, helpful and informative.
Which is where we come in. Ms Smith xx November 2002 Free at last! Dear Ms Smith Welcome to the wonderful world of wireless. Thank you for joining us in BT Openzone, where you can now send and receive emails, use the Internet and access your corporate intranet with no delays, no hassle and above all no wires! To access the service you will need your user name and password. Your user name is: xxxxx xxxxx. Your password will be emailed to you separately, for security reasons. The service is very easy to use, and the enclosed user guide should give you all the information you need to get started. If you have any problems or queries, please contact Openzone customer care on 0870 240 5745. For any non-technical queries or information on other BT products and services, please speak to your BT account manager or ring us on 0800 400 400. Again, welcome. Enjoy your freedom! Yours faithfully Mr S Smith |